Deliveries, Returns & Refunds Policy
Welcome to the Thirsk Garden Centre Webshop
Your personal information is in safe hands and will not be shared with third parties. We accept the following payment methods: Mastercard, VISA, Maestro and PayPal. We do not presently accept American Express.
We use Paymentsense and PayPal to handle our online payments, and we do not store your payment account information.
Do you have any questions at all? Give us a call on 01845 523032.
Deliveries
Click & Collect
Collect from our Garden Centre in Thirsk when convenient. Please select a date and time on checkout, or provide a telephone number or email address for us to contact you.
Parcel Delivery
Please see the below table for our shipping services:
| Region | Delivery Method | Cost |
|---|---|---|
| England, Wales and Scotland (excluding highlands and islands) | Courier service | £6.99 |
| Highlands, Islands & Northern Ireland | Courier Service | £14.99 |
| All UK Giftcard Sales | Royal Mail 1st Class Letter | £1.20 |
| Europe & Rest of World | Unfortunately we do not presently send items abroad. | N/A |
Orders placed after 3pm on Fridays will be dispatched on the following Monday via their respective courier. Please provide a mobile phone number and email address for the courier to send you tracking information, and to get in touch if an issue arises.
Local Delivery
Delivery within the YO7 postcode district is available for some items. The cost of delivery is a flat fee, and is set per distance of your postcode from our Garden Centre. If you would like deliver to an area outside this, or you are having difficulties, please call us to arrange a delivery. Please note, local delivery is presently only available Monday to Friday.
Zest Home Delivery
- Free delivery to all UK mainland addresses (except Scottish Highlands, which is subject to a delivery surcharge)
- Most items have a lead time of 3-8 working days and we do not restrict the size of orders (lead times may vary depending on order details and external carriers).
- Some large items are not able to be delivered to the Scottish Highlands.
- Unfortunately, we no longer offer deliveries to Northern Ireland.
We’re pleased to offer FREE standard delivery to almost all mainland UK addresses.
However, a delivery surcharge will be applicable for the following areas & postcodes:
AB, IV, KW, PA36, PA 38-40, PH 17-26, PH30-41, Isle of Wight, & all offshore isles.
A small number of our larger items are unavailable for delivery to these regions and postcodes. If this is the case, we will contact you to let you know.
Our standard delivery has a lead time of just 3-5 working days and we do not restrict the size of orders. There can occasionally be variations on this of up to 10 working days depending on the details of the order and the carriers used to make the delivery.
If you have any questions about delivery, please don’t hesitate to call us on 01845 523032
| Delivery Band | Area | Cost |
|---|---|---|
| Local Delivery Band 1 | Thirsk & Sowerby | £5.00 |
| Local Delivery Band 2 | Approximately 2-5 Miles from YO73AB | £10.00 |
| Local Delivery Band 3 | Approximately 5-10 Miles from YO73AB | £18.00 |
| Delivery outside YO7 postcode | 10+ Miles from YO73AB | Call to confirm |
Return & Refunds Policy
Thanks for shopping at Thirsk Garden Centre. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
For a return outside of this period, or for damaged or defective items, please contact us directly.
Please get in touch with us at [email protected] or on 01845 523 032 before initiating a return.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policy.
If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage up to the full value of the item.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless your item is deemed as faulty.
Please send all returns to the following address:
Thirsk Garden Centre
Blakey Lane
Thirsk
North Yorkshire
YO7 3AB
Contact Us
If you have any questions on how to return your item to us, contact us at [email protected] or on 01845 523 032.